Talk to a real engineer, 24×7 — +91 75994 50220 support@bigdomainhost.com
Engineering

How we bill cloud servers: 30-day prepaid periods

Cloud servers are billed in 30-day periods, paid in advance from your rupee wallet. Here is how ordering, renewal, upgrades and deletion work, and where this costs more than you might expect.

Updated 15 November 2026: this post earlier described hourly billing with a monthly cap. That was not how our panel bills: servers are billed in 30-day periods, as described below.

The short version

Cloud servers, KVM VPS and VDS alike, are billed in 30-day periods, paid in advance from your rupee wallet. The "/mo" price on a plan is the price of one 30-day period, before 18% GST. There is no setup fee, and the price you sign up at is the price you renew at, unless you change plan or add add-ons.

The wallet

Your account has a prepaid wallet in rupees. You top it up by UPI, card, net banking or a wallet through Razorpay, or by bank transfer, and server charges come out of it. Renewals are paid from that balance, so keep enough in the wallet for the next one.

Ordering a server

When you deploy a server, its first 30 days are charged up front, from the wallet, at the moment you order. The period starts then, not on the first of the month, so a server ordered on 12 October is paid up to 11 November.

Renewal

A renewal invoice is raised 3 days before the paid 30 days run out. Auto-renew is on by default, so that invoice is paid from the wallet automatically and the server carries on without you doing anything.

You can also renew ahead for 1, 3, 6 or 12 periods at once, if you would rather not think about it for a while. To be clear, there is no discount for renewing ahead; twelve periods cost twelve times one period. What it buys you is fewer renewals to fund, so a low wallet balance is less likely to catch you out.

Stopping a server

If you no longer need a server, you can switch auto-renew off or set it to cancel at the end of the paid period. It then keeps running until the 30 days you paid for are over, and stops there.

If a renewal goes unpaid, the server is suspended 2 days after the due date, and terminated, with its data deleted, 7 days after suspension. Keep an eye on the wallet balance before a renewal falls due.

Deleting a server early

Destroying a server ends it immediately, and the unused part of the 30-day period is not refunded or credited. If you delete on day five, the other twenty-five days are gone. The 7-day money-back guarantee covers web, WordPress and reseller hosting, not servers.

If you only need a server until a certain date, it usually makes more sense to set it to cancel at the end of the period than to destroy it early, since the period is paid for either way.

Upgrades and downgrades

Moving to a bigger plan, growing a disk or adding an add-on is charged pro rata for the rest of the current period. From the next renewal, the new price applies each period. A downgrade gives no credit for the period you are in.

Why 30-day periods, not calendar months

Every period is the same length, so every period costs the same and buys the same time. Calendar months are not like that: the same monthly price would buy 28 days in February and 31 in March. A 30-day period also starts when you order, so nobody pays a full month for a server ordered on the 29th.

The price is predictable, too. You know the renewal amount the day you order, and it does not move with usage.

Where this costs more

The honest trade-off: for a short test, 30-day billing costs more than an hourly cloud would. A server you need for an afternoon still costs a full 30-day period with us. If most of your servers live for hours, an hourly provider will suit that better. If they run for months, a fixed 30-day price is easier to budget for.

In one paragraph

30-day periods, paid in advance from the wallet, renewal invoice 3 days early, auto-renew on by default, renew ahead up to 12 periods, no refund on early deletion, upgrades pro rata. The prices those rules apply to are on the pricing page, and if an invoice ever looks wrong, call +91 75994 50220 and we will go through it with you.

Support that picks up the phone.

24×7, from our office in Agra, in IST — Hindi or English. Sales, migration and emergencies all reach the same engineers. No offshore queue, no 48-hour first reply.

Questions about any of this?

Call +91 75994 50220. The people who wrote this are the people who answer.