This policy explains when you get your money back, how much, and how fast. It applies to every service bought from Bigdomainhost and should be read with our Terms of Service.
1. The 7-day money-back guarantee
New shared hosting, cPanel hosting, managed WordPress hosting, cloud hosting and reseller hosting accounts come with a 7-day unconditional money-back guarantee, counted from the date the account is activated.
Cancel inside that window and we refund the hosting fee in full — no questions, no “retention” call. The guarantee applies once per customer, to the first order of a given service type.
2. What is refundable
| Service | Refund window | Amount refunded |
|---|---|---|
| Shared / cPanel hosting | 7 days from activation | 100% of the hosting fee |
| Managed WordPress hosting | 7 days from activation | 100% of the hosting fee |
| Cloud hosting | 7 days from activation | 100% of the hosting fee |
| Reseller hosting | 7 days from activation | 100% of the hosting fee |
| KVM VPS / VDS | Not covered by the guarantee | Pro-rata credit for unused full months on annual terms |
| Dedicated servers | Not covered by the guarantee | None after provisioning; cancel before the next renewal |
3. What is never refundable
- Domain name registrations, renewals and transfers — the registry charges us the moment the domain is created, and the charge is not reversible.
- SSL certificates once issued by the certificate authority.
- Third-party licences — cPanel, Plesk, WHMCS, CloudLinux, LiteSpeed, JetBackup, Windows Server and similar.
- Setup, installation, migration and administration fees for work already performed.
- Dedicated servers and custom-built hardware once the machine has been provisioned for you.
- Add-ons already consumed — dedicated IPs in use, extra bandwidth already delivered, backup storage already written.
- Any account terminated for breach of the Acceptable Use Policy or the Terms of Service, including spam, fraud, abuse or chargeback fraud.
- GST and payment-gateway charges already remitted to the government or the gateway.
4. How to cancel and claim a refund
- Email support@bigdomainhost.com from the address registered on the account, or call +91 75994 50220.
- Include the invoice number, the domain or server name, and the reason (optional, but it helps us fix things).
- We acknowledge within 24 hours and confirm the eligible amount.
- Take a final backup. Once the service is cancelled, data is retained for 7 days and then deleted.
5. When the money arrives
- Approved refunds are initiated within 3 working days.
- They are paid to the original payment method. UPI and net-banking refunds usually land in 3–5 working days; card refunds in 7–10 working days, depending on the issuing bank.
- Where the original method can no longer accept a refund, we pay by NEFT to a bank account in the account holder's name, after verification.
- Account credit is offered as an alternative and is applied immediately, if you prefer it.
6. Pro-rata and mid-term cancellation
Outside the 7-day window, annual and multi-year hosting terms cancelled mid-term are credited pro-rata for unused full months, less any discount you received for committing to the longer term, and less non-refundable items from clause 3. Monthly terms are not pro-rated; the service runs to the end of the paid month.
7. Refunds vs SLA credits
Downtime is compensated with service credits under the Service Level Agreement, not with cash refunds. Credits are applied to your next invoice.
8. Chargebacks
Please talk to us before raising a chargeback — almost every dispute is settled faster by email. An account with an open chargeback is suspended until the dispute is resolved, and a chargeback raised without first contacting us may result in termination under clause 3.
Grievance officer
As required by the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the grievance officer for Bigdomainhost is:
- Name: Parth Sharma
- Designation: Proprietor & Grievance Officer
- Email: support@bigdomainhost.com
- Phone: +91 75994 50220
- Address: 32 A/G-673 A, Kamla Nagar, Agra, Uttar Pradesh 282005, India
Complaints are acknowledged within 24 hours and resolved within 15 days of receipt, as the Rules require.
How to reach us
Questions about this policy, or anything else, go to the same 24×7 team:
- Phone: +91 75994 50220 (24×7, IST)
- Email: support@bigdomainhost.com
- WhatsApp: +91 75994 50220
- Postal address: Bigdomainhost, 32 A/G-673 A, Kamla Nagar, Agra, Uttar Pradesh 282005, India
- Proprietor: Parth Sharma